Our Office Policies

• We ask that you make any cancellations or scheduling changes at least 24 hours in advance so that we have an opportunity to fill your time slot.  There is a charge equivalent to the value of the scheduled treatment for all no-call, no-show missed appointments.  
• All fees are due at the time that services are rendered and products are received.
• Forms of payment that we accept include cash, personal checks, Master Card, Discover, and VISA.
• We accept Flexible Spending Account cards and all of our services are covered by Health Savings Accounts. If you have the type of insurance that will reimburse you, we can provide you with the proper billing codes so that you can file a claim.
• There is a $25 sur-charge for returned checks.
• Please advise the Center of any changes in your personal information, especially your address and phone number.
• Yes, we accept walk-ins!  Please understand that scheduled appointments take precedence.
• We pledge to never discriminate against our patients due to age, race, religious affiliation, gender, physical disability, sexual orientation, or economic status.
• We only stock herbal medicines that have been screened for heavy metals, adulteration with pharmaceuticals, and ingredients from endangered species.
• We offer you a non-toxic healing environment. Our space was built out with environmentally-friendly materials and we use only recycled paper products and natural cleaners.
• We will not give out your financial or medical information to your insurance company, Worker's Compensation, your employer, another health care provider, or any other entity without your express permission. This includes your demographic information and information about your past, present or future physical or mental health or condition. We have safeguards at our office regarding storage and handling of all medical files to ensure the privacy of this information and we comply with all federal HIPPA  (Health Information Portability and Accountability Act) regulations.